Thursday, Mar 20, 2008
We tried to warn you: how organizations are architected to fail
Peter Jones explores how, as designers, we have a responsibility to detect and assess the potential for large-scale failure.
I’m in the midst of editing a series of articles on Failure for Boxes and Arrows. The series is based presentation organized by Christian Crumlish last year at the IA Summit in Las Vegas.
Boxes and Arrows just published part one of Peter Jones’s article about the organizational architecture of failure: We tried to warn you. It’s a really smart, really excellent look at how organizational “failures” reveal themselves as project failures.
It’s a coffee break read: grab your coffee, print it out, and read it.
I think it’s especially interesting because I.A. is an alignment discipline, helping align business, users, and technology. Its the failure of one or all of these to align that causes the kinds of failures Jones is writing about.
(Peter Jones blogs over at Design Dialogues and works at Redesign Research.)
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