72 questions to ask on your first day
Starting in a new position, it's important to understand the cultural ins and outs, biases and beliefs of your new organization.
All posts
A common language for interaction design
A common language for interaction design would improve the clarity and speed at which we communicate design.
A new design
Just launched a new design. I'm proud. Not because it's the greatest design ever, but because it really matches who I am with what I need.
A sample 'Only' statement for the I.A. Institute
A look at how to put an Only statement together, as well as how it works using the I.A. Institute as an example.
Agile + User Experience = Parallel work streams
In an agile process with a rolling series of sprints, UX requires two, parallel work streams, clear expectations, and constant status reports.
Agile + UX = idealized vs. current state
Agile's focus on small iteration needs a team that can build the now, remember the future, and recognize the gap between the two.
Agile + UX: six strategies for more agile user experience
Six ways to be more agile and better integrate user experience and information architecture into agile development teams.
Assessing your team's UX skills
Jared Spool writes a brilliant article over at UIE: "Assessing your team's UX skills".
Changing the Channel (interview with Livia Labate and Austin Govella)
Christina Wodtke interviewed myself and Livia Labate about how information architects can better interface with the business. The interview is up at Boxes and Arrows.
David Armano interviews Bruce Nussbaum
David Armano of Crtical Mass catches Business Week's Bruce Nussbaum for a great interview about design and innovation.
Defining the user’s mental model: three factors that drive experience
Before a user will participate in an event, three factors guide their participation: goals, actions, and expectations.
Design research reaps $1.6M in organizational change
The obvious answer to a problem is not necessarily the correct answer. Research not only saves money, but can reap huge, systemic rewards.
Designing versus doing
Fred Collopy discusses the difference between designing and doing, and why you'd choose one over the other.
Designing with patterns: Lessons from Yahoo! and Comcast
Come hear Christian Crumlish and I share what we’ve learned, what works, and what we will never ever do again at Comcast and Yahoo!
EightShapes announces UX deliverables workshop in August
Dan Brown and Nathan Curtis announce a UX deliverables workshop in Washington, DC in August.
Evaluating experience design
Evaluate the design of any kind of experience - online or off - using five, universal facets that describe the entirety of an experience.
Experience design at the brink of infinity
We need a better understanding of experience, clear definitions and models that apply to any experience, independent of media or interface.
Fantastic case study on ATM design
Holger Struppek writes a fantastic case study on the new interface design for Wells Fargo ATMs for 'Physical Interface'.
Growing up online in super cities
A Frontline report on "Growing up online" and Wurman's 19.20.21 project highlight the huge changes we'll face in the future.