Some thoughts about Twitter
Random thoughts about Twitter as an ad hoc social platform, intimacy, the relative nature of phatic communication, and forgetting.
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A sample 'Only' statement for the I.A. Institute
A look at how to put an Only statement together, as well as how it works using the I.A. Institute as an example.
Agile + UX: six strategies for more agile user experience
Six ways to be more agile and better integrate user experience and information architecture into agile development teams.
Agile + UX = idealized vs. current state
Agile's focus on small iteration needs a team that can build the now, remember the future, and recognize the gap between the two.
Agile + User Experience = Parallel work streams
In an agile process with a rolling series of sprints, UX requires two, parallel work streams, clear expectations, and constant status reports.
Unique visitors is a dumb metric
Dumb, aggregate metrics like unique visitors and total page visits give no real insight into your site's success. You need behavior-based metrics.
A new design
Just launched a new design. I'm proud. Not because it's the greatest design ever, but because it really matches who I am with what I need.
Improving qualitative metrics: adding comparisons
Clarify the "compared to what", and all of a sudden your whole team is now answering the same question.
How important is the polite fiction of secrecy?
I'm wondering how important is secrecy to the people who operate at our cultural borders. Does it really matter?
Weekly usability tests, Nielsen talks about Tivo
Nielsen shares how frequent usability tests keep you usability focused. I want to know how you keep yourself experience focused.
Fantastic case study on ATM design
Holger Struppek writes a fantastic case study on the new interface design for Wells Fargo ATMs for 'Physical Interface'.
The U.X. health check, a Summit side conversation
I'd like to get some feedback on the "health check", a method for quantifying the quality of a user experience.
Methods for our madness
For all our galumphing, we have only seven primary design activities, and these are them. Exterminate, annihilate, destroy.
Designing versus doing
Fred Collopy discusses the difference between designing and doing, and why you'd choose one over the other.
Wilson Katter's Business Deal Basics
Wilson Katter's "business deal basics" provide solid guidelines to help you sell and negotiate design in any organization.
Target's ClearRX prescription bottle redesign wasn't all that
Revisiting Target's CleaRX and the tried and true prescription pill bottle: The design that gets built is the only design that matters.
Two questions about Information Architecture
If you have two seconds, I'd like to hear what questions about information architecture do you deal with on a frequent basis.
How purpose changes ratings
Clarifying the purpose for a rating can dramatically change the quality of the decisions you base on that rating.
Improving qualitative metrics: adding purpose to your scales
Add clear, specific purpose to your rating scale help and your ratings actually mean something. Specify: why are you measuring this?